Refund & Cancellation Policy
kore by Luna & Finch
At kore, every dining experience is thoughtfully planned, with menus carefully created, ingredients sourced and preparations made especially for our guests.
We understand that plans can sometimes change. Our Refund & Cancellation Policy is designed to provide clarity and fairness for both our guests and our small, independent business.
1. Chef’s Tables & Ticketed Events
Our Chef’s Tables, supper clubs and other ticketed dining experiences have limited availability and require advance booking.
Deposits & Payments
Where a deposit is offered, the amount payable will be clearly stated at the time of booking.
For events requiring a 25% deposit, the remaining 75% is payable on the evening of the event, unless otherwise specified.
Payment of a deposit confirms your reservation and your agreement to pay the remaining balance in accordance with the booking terms.
Guest Cancellations
14 days or more before the event: Deposits will be refunded in full.
7–13 days before the event: Deposits are non-refundable, but may be transferred to another guest for the same event.
Fewer than 7 days before the event: Deposits are non-refundable. Any outstanding balance will only be charged where this has been expressly agreed in the booking terms and is lawful and proportionate to the losses incurred.
If you are unable to attend, please contact us as soon as possible. We will always try to accommodate reasonable requests, including transferring your reservation to another guest.
2. Brunch & Casual Dining Reservations
We do not ordinarily require a deposit for standard brunch or casual dining reservations.
If you need to cancel or amend your booking, we kindly ask that you provide as much notice as possible so we can offer your table to other guests.
There is no cancellation charge for standard reservations where no deposit or cancellation fee was agreed at the time of booking.
3. Private Dining & Exclusive Venue Hire
Private dining experiences and exclusive hire of kore are arranged individually.
Deposit requirements, payment schedules and cancellation terms will be provided in writing before a booking is confirmed.
Where a private booking is cancelled, any amount retained or charged will reflect the agreed booking terms, work already undertaken, unavoidable costs and any reasonable losses arising from the cancellation, taking account of costs saved and opportunities to rebook the date.
4. Cancellations or Changes by kore
In the unlikely event that we need to cancel an event or confirmed booking, guests will be offered a full refund of all payments made for the cancelled experience.
Where appropriate, we may offer the option to transfer your booking to another date, subject to availability and your agreement.
If a significant change is made to an event, we will contact affected guests and explain the options available.
5. Dietary Requirements & Allergies
We are delighted to accommodate vegetarian guests and will always endeavour to cater for other dietary requirements wherever reasonably possible.
Please notify us of any allergies or dietary requirements when booking so that we can discuss suitable arrangements.
If we are unable to accommodate a disclosed dietary requirement safely, we will discuss this with you before confirming your booking.
6. Refund Processing
Approved refunds will be returned to the original payment method wherever possible.
Please allow up to 10 working days for the refund to appear, depending on your payment provider.
Nothing in this policy affects your statutory consumer rights.
7. Contact Us
If you need to amend or cancel a reservation, please contact us as soon as possible.
kore by Luna & Finch
17 West Street
Ashburton, Devon, TQ13 7DT
Email: kore@lunaandfinch.co.uk
We appreciate your understanding and support of our small, independent restaurant.
Led by the season. Designed to feel personal.