kore by Luna & Finch

Last updated: 3 November 2026

At kore by Luna & Finch, we respect your privacy and are committed to protecting your personal information.

This policy explains how we collect, use, store and protect your information when you visit our website, make a reservation, purchase tickets for an event, subscribe to our newsletter or contact us.

1. Who We Are

kore by Luna & Finch is operated by Luna & Finch Ltd, a company registered in England and Wales (Company Number: 16381012).

Our address is:

17 West Street
Ashburton
Devon

For privacy-related enquiries, please contact us using the details on our website.

2. Information We Collect

Depending on how you interact with us, we may collect:

• Your name and contact details, including email address and telephone number.

• Reservation details, event bookings and ticket purchases.

• Dietary requirements, allergies and other information you choose to provide.

• Payment and transaction information processed through our payment providers.

• Information submitted through our contact forms or newsletter sign-up.

• Technical information about how you use our website, including cookies and website analytics.

We only collect information that is relevant to providing our services and operating our business.

3. How We Use Your Information

We use personal information to:

• Manage reservations, event bookings and ticket purchases.

• Communicate with you about your booking or enquiry.

• Accommodate dietary requirements and allergies.

• Process payments and maintain appropriate business records.

• Send newsletters, event announcements and occasional updates where you have agreed to receive them.

• Improve our website, services and customer experience.

• Comply with our legal and regulatory obligations.

We process personal information where necessary to fulfil a contract, comply with legal obligations, pursue legitimate business interests or where you have given consent.

Where dietary or allergy information reveals health information, we will handle it with additional care and obtain explicit consent where required.

4. Reservations & Payments

When you make a reservation or purchase an event ticket, we collect the information necessary to manage your booking.

Online payments are processed through our website's payment providers, and in-person payments may be processed using Square.

We do not intentionally store your full payment card details ourselves.

Payment providers process information according to their own privacy policies and applicable security standards.

5. Marketing Communications

If you subscribe to our mailing list, we may contact you with news from kore, upcoming events, seasonal menus and special experiences.

You can unsubscribe at any time using the unsubscribe link in our marketing emails or by contacting us directly.

We will not sell your personal information to third-party advertisers.

6. Cookies & Website Analytics

Our website is hosted by Squarespace, which may use cookies and similar technologies to help the website function, maintain security and understand how visitors interact with our content.

Cookies may include:

• Essential cookies: Necessary for the website and its features to function correctly.

• Analytics cookies: Help us understand website traffic and improve the visitor experience.

• Functional cookies: Remember certain website preferences and settings.

• Marketing cookies: May be used where relevant marketing integrations are enabled.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage your cookie preferences through our website's cookie controls, where available, or through your browser settings.

7. Sharing Your Information

We may share relevant personal information with trusted service providers who help us operate our business, including:

• Squarespace, our website and online commerce provider.

• Payment processors, including Square and any online payment providers connected to our website.

• Email marketing and booking service providers.

• Professional advisers and regulatory authorities where legally required.

We only share information where there is a legitimate business or legal reason to do so.

Some service providers may process information outside the United Kingdom. Where applicable, we use appropriate safeguards for international data transfers.

8. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes described in this policy, including meeting our legal, accounting and tax obligations.

Booking information is retained for an appropriate period to manage customer enquiries and business records.

Marketing information is retained until you unsubscribe or otherwise withdraw your consent, subject to any information we must retain for legal compliance.

9. Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

We also use established third-party platforms to support secure website operations and payment processing.

10. Your Data Protection Rights

Under applicable UK data protection legislation, you may have the right to:

• Request access to the personal information we hold about you.

• Ask us to correct inaccurate information.

• Request deletion of your information in certain circumstances.

• Object to or restrict certain processing activities.

• Withdraw consent where processing is based on consent.

• Request transfer of your information where applicable.

To exercise these rights, please contact us using the contact information on our website.

You also have the right to raise concerns with the Information Commissioner's Office (ICO) at www.ico.org.uk.

11. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time to reflect changes to our services, website or legal requirements.

The latest version will always be available on our website.

12. Contact Us

For any questions about this policy or how we handle personal information, please contact:

Luna & Finch Ltd
Trading as kore by Luna & Finch
17 West Street, Ashburton, Devon

Website: www.koredevon.co.uk